Refund Policy

Beauty, Medical or Cosmetic treatments are non-refundable. I understand that deposits are non-refundable and non-transferable. Pre-purchased packages at promotional pricing are non-refundable and non-transferable. All services provided at Solange Medical Aesthetics locations are non-refundable. All purchases made in clinic or online including payment links and skincare products are non-refundable and non-returnable. Any additional treatments or touch-ups you require will be at an additional cost to the client.

Solange Medical Aesthetics locations reserve the right to refuse service to any individual deemed medically unfit, unqualified or otherwise. Solange Medical Aesthetics locations have a zero-tolerance policy for harassment, verbal or physical abuse of any kind including threats, foul language, demands, blackmail, disrespectful comments, accussations, degrading messages, or other forms of unacceptable behaviour. It is an expectation that all clients act in a mature, appropriate manner while demonstrating respect for staff and practitioners. Solange reserves the right to cancel prepaid packages, services, appointments, etc. at any time, with or without refund and with or without notice, if clients refuse to abide by this policy.

Cancellation Policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the technician’s day that could have been filled by another patient. As such, we require 48 hours notice for any cancellations or changes to your appointment. Patients who provide less than 48 hours notice, or miss their appointment, will be charged a cancellation fee or loss of deposit. We do require credit card information on file for this reason as the card on file will be charged in the event of a no-show or last-minute cancellation. Please note, that deposits paid are non-refundable. If you wish to not go through with your appointment, you can use the deposit paid towards another service or skincare product.

Please note: ALL CONSENT FORMS MUST BE COMPLETED AT LEAST 24 HOURS PRIOR TO APPOINTMENT BOOKINGS. This gives our staff time to review forms and health history as needed. It also allows us to make changes to appointments if providers have concerns based on completed forms. Any outstanding forms for appointments that are not received up to 24 hours prior to the booking will result in an AUTOMATIC CANCELLATION of the appointment with potential deposit loss.

These policies are applicable to all types of payment, including Groupons, Wagjags and virtual payments.

Please Note:

  • Promotion Restrictions: Promotions, discounts, and offers on this website cannot be combined with any other promotions, discounts, or offers. Each promotion is valid only for the specified period and cannot be applied in conjunction with other ongoing offers.

  • Loyalty Redemption: Loyalty rewards or points can only be redeemed on regular-priced services. They are not applicable to services that are already discounted or part of a promotional offer.

  • Limitations: The terms and conditions of each promotion apply individually and are subject to change at our discretion. Please refer to the specific terms of each promotion for detailed information.

  • Exclusions: Certain products or services may be excluded from promotions. Please check the specific terms of each promotion for details.